Help / FAQs

My Order

If you were logged into your account when placing your order, you can access, view and track it here: https://store.trimhealthymama.com/my-account/orders/ Otherwise, please write in to support@trimhealthymama.com and we’ll be happy to assist you.

Our systems work in “real time” and once an order is placed it is locked for processing and shipping and we are unable to edit it in any way .

Yes, to order by phone, please call 931-996-4283 during regular business hours (Mon thru Fri – 9am to 5pm CST). The operator who answers will not be able to address issues or questions regarding orders placed online.

Our in-house processing time generally takes 2-3 business days prior to shipping. Please do keep in mind that during and immediately following sales periods and heavy order times, it may take considerably longer to process your order due to the volume of orders received. If you feel that your order should have shipped by now, please write in to support@trimhealthymama.com and we’ll be happy to look into it for you.

We would recommend that you first contact the carrier (FedEx/USPS) for assistance. Once an order leaves our warehouse it is then in the hands of the carrier and unfortunately we no longer have control over its delivery.

We do of course want to make sure you receive your order so please do let us know at support@trimhealthymama.com if you are not able to resolve this through the carrier company.

Please write in to support@trimhealthymama.com for further assistance.

When placing an order as a member, you will not see a discount taken off the total amount in your shopping cart, nor do you need a coupon code. Each item will be pre-marked with the member price when you are successfully signed into your store account using your membership username and password. Please keep in mind that the member discount is not in addition to sale prices, however you will receive the greater discount.

Whether you access the store directly at http://store.trimhealthymama.com/ or through the membership site, please be sure to click on the login/register button at the top of the page and log in.

Our complete return policy is available to read during check out and is listed below for your review.

https://store.trimhealthymama.com/return-policy/

My Account

No, you don’t need to have a user account or a membership subscription to place an order. However, a user account will allow you to view and track your orders and current members receive a 10% discount on eligible purchases.

To create a user profile, please visit https://store.trimhealthymama.com/my-account/

If you would like to view our membership subscription plans please visit
www.trimhealthymembership.com

To register your email address and create a user profile account, please visit
https://store.trimhealthymama.com/my-account/

After you have added items and have accessed your cart, you can click on the “Calculate Shipping” button before proceeding to the check-out page.

You can reset your password here: https://store.trimhealthymama.com/my-account/lost-password/ or if you prefer, please write in to support@trimhealthymama.com and we’ll be happy to assist you.

Pricing and Billing

Applicable sales taxes are charged according to your location and will be reflected on the check-out page.

You should have received an email receipt of your order. You may need to check your spam/junk folder.

If you were logged in, you can also view your order details here:
https://store.trimhealthymama.com/my-account/orders/

If you are unable to locate it, please write in to support@trimhealthymama.com and we’ll be happy to
assist you.

Trim Healthy Mama accepts the following credit cards:
Visa
Mastercard
Discover Card
Diners Card
At this time we are unable to process Visa Gift Cards

You can also pay using your PayPal account or Pay By Check. If you wish to mail in a check to Trim Healthy Mama, PO Box 323, Lyles, TN 37098

Please note, an AmEx card can be used when you pay through your PayPal account with your AmEx attached.

Buyer’s Guide

We do not have a notification system set up at this time.

Unfortunately we do not have a back-order option at this time. Ordering is limited to items that are currently in stock.

Additional Support

You can view various contact options on our contact page here: https://trimhealthymama.com/contact/

You can use our contact form here https://store.trimhealthymama.com/contact/

You can write in directly to support@trimhealthymama.com