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Trim Healthy Mama – Freshness, Returns & Refund Policy

 

We are honored you chose Trim Healthy Mama and are committed to providing high-quality products you can trust. Because many of our products are made with natural ingredients and without excessive preservatives, proper storage and timely use are essential to maintain freshness.

Quick Summary

  • Limited 30-day quality guarantee from delivery
  • No returns on opened products due to food safety standards
  • Unopened returns accepted only if the shipping box remains sealed
  • Proper storage is essential for product quality

Product Freshness & Shelf Life

Each product includes either a Born On date (indicating when it was produced) or an expiration date. These dates are provided to help guide freshness and ensure the best experience when products are stored properly.

For best results:

  • Store in a cool, dry place
  • Avoid heat, humidity, and direct sunlight
  • Open and use products soon after purchase

Freshness Guidance (Not a Guarantee Window)

  • Opened products: best used within 60–90 days after opening
  • Unopened products: best used within 12 months from the Born On date, unless otherwise indicated on the product page
  • Certain products, such as select hemp tinctures and supplements, may have a longer shelf life of up to two years when unopened, as indicated on the product page and when stored properly

These time frames are general freshness guidelines, not a guarantee of product quality beyond our 30-day quality window.

Because our products are made without excessive preservatives, changes in texture, taste, or appearance may occur over time or with improper storage.

Delivery & Storage Responsibility

Once an order leaves our temperature-controlled warehouse, storage conditions are outside of our control. Exposure to heat, cold, humidity, or delayed retrieval after delivery may impact product quality.

We recommend promptly bringing packages indoors upon delivery.

30-Day Limited Quality Guarantee

We stand behind the quality of our products within 30 days of delivery.

You may be eligible for a refund or replacement if:

  • Your product arrives damaged, defective, or incorrect
  • A quality issue is reported within 30 days of delivery
  • The issue is determined to be related to production or shipping

To process a claim, we may require:

  • Photos of the product and packaging
  • Lot number or Born On date
  • Order details

What Is Not Covered

The following are not considered product defects:

  • Taste or texture preferences
  • Individual sensitivities or reactions
  • Clumping, thickening, or changes over time
  • Issues resulting from improper storage
  • Products opened after an extended period

Returns

Returns are accepted within 30 days of purchase only if:

  • The shipping box remains unopened and unaltered (factory seal intact)

Due to food safety and contamination standards:

  • Opened products are not eligible for return

Additional return terms:

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable
  • Returns must be approved prior to sending
  • Unauthorized returns or refused deliveries may be subject to restocking fees

Refunds or store credit are issued based on the condition of returned items.

Non-Returnable Items

  • Opened products
  • Products held for extended periods before opening
  • Digital purchases (including eBooks and downloadable content)

Shipping Conditions & Temperature Sensitivity

Some products may be sensitive to temperature during transit, especially in warmer months or climates. While we take care in packaging, we cannot guarantee against heat-related changes once products are in transit or after delivery.

Outside the 30-Day Quality Window

Due to storage variables outside of our control, reports of spoilage, clumping, odor, or other quality concerns submitted more than 30 days after delivery are not eligible for refund or replacement.

Order Accuracy & Customer Responsibility

Please review your order carefully before submitting. We are unable to offer refunds or exchanges for:

  • Ordering errors
  • Incorrect quantities selected
  • Personal taste or preference

Refused or Undeliverable Orders

Orders that are refused, undeliverable, or returned due to incorrect shipping information may be subject to:

  • Return shipping fees
  • Restocking fees

Case-by-Case Consideration

In limited circumstances, such as unclear shelf-life guidance at the time of purchase, we may offer a one-time courtesy replacement or a partial refund at our discretion.

If you have questions or need assistance, please contact us at [email protected]. While all requests are reviewed carefully, Trim Healthy Mama reserves the right to deny returns or refunds at its discretion.

International Shipping:

International shipments may be subject to additional duties, taxes, brokerage, or handling fees assessed by the destination country and/or the shipping carrier. These charges are determined by customs authorities and the carrier and are the sole responsibility of the recipient. We are not responsible for any additional fees incurred at or after delivery and are unable to estimate or control these costs.

Please note that certain products may be restricted or prohibited in some countries or regions. It is the customer’s responsibility to review and comply with all local import laws and regulations prior to placing an order. We are not responsible for items refused, confiscated, or delayed due to local, state, or government regulations.