We are so honored that you have chosen to place your order with Trim Healthy Mama, and we will be glad to help resolve any issue you may have.
If you need to report a damaged, missing or incorrect product or any other error on our part, please contact [email protected] so we can promptly assist you.
If you need to return an order due to an error on your part or simply a change of mind, you may do so at your own expense within 30 days of purchase ONLY if the shipping box that the entire order arrives in has NOT been opened or altered in any way. Once the box has been opened or the butterfly tape cut, removed or unsealed, the product inside can no longer be returned to us. Please keep in mind, original shipping costs are not credited back. Orders refused at delivery and returned without prior authorization may be subject to return shipping fees. Such fees may be deducted from your refund.
Please feel free to contact us at [email protected] if you are unsure your order qualifies for a return or if you should have any questions. While we reserve the right to deny requests at our discretion, we will be happy to review concerns on a case by case scenario to see where your situation best fits into our return policy.