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Help / FAQs

My Order

Has my order shipped/How can I track or view my order?

If you were logged into your account when placing your order, you can access, view and track it here: https://store.trimhealthymama.com/my-account/orders/ Otherwise, please write in to [email protected] and we’ll be happy to assist you.

Can I add to or change my order?

Our systems work in “real time” and once an order is placed it is locked for processing and shipping and we are unable to edit it in any way .

Can I order by phone?

Yes, to order by phone, please call 931-996-4283 between 10:30 am – 7:30 pm CST and we will reply back within the next business day. Please note, the operator who answers will not be able to address issues or questions regarding orders placed online.

When will my order ship?

Our in-house processing time generally takes 2-3 business days prior to shipping. Please do keep in mind that during and immediately following sales periods and heavy order times, it may take considerably longer to process your order due to the volume of orders received. If you feel that your order should have shipped by now, please write in to [email protected] and we’ll be happy to look into it for you.

My order never arrived.

We would recommend that you first contact the carrier (FedEx/USPS) for assistance. Once an order leaves our warehouse it is then in the hands of the carrier and unfortunately we no longer have control over its delivery.

We do of course want to make sure you receive your order so please do let us know at [email protected] if you are not able to resolve this through the carrier company.

Missing or damaged item in my shipment.

Please write in to [email protected] to report missing or damaged items. To receive a full replacement or refund for damages, images must be included when you write in to us. Otherwise, we will issue a store credit that can be used on a future order.

How do I receive my 10% member discount?

When placing an order as a member, you will not see a discount taken off the total amount in your shopping cart, nor do you need a coupon code. Each item will be pre-marked with the member price when you are successfully signed into your store account using your membership username and password. Please keep in mind that the member discount is not in addition to sale prices, however you will receive the greater discount.

Whether you access the store directly at http://store.trimhealthymama.com/ or through the membership site, please be sure to click on the login/register button at the top of the page and log in.

What is your return policy?

Our complete return policy is available to read during check out and is listed below for your review.

https://store.trimhealthymama.com/return-policy/

My Account

Do I need an account to place an order?

No, you don’t need to have a user account or a membership subscription to place an order. However, a user account will allow you to view and track your orders and current members receive a 10% discount on eligible purchases.

To create a user profile, please visit https://store.trimhealthymama.com/my-account/

If you would like to view our membership subscription plans please visit
www.trimhealthymembership.com

How do I create an account?

To register your email address and create a user profile account, please visit
https://store.trimhealthymama.com/my-account/

I forgot my password.

You can reset your password here: https://store.trimhealthymama.com/my-account/lost-password/ or if you prefer, please write in to [email protected] and we’ll be happy to assist you.

Pricing and Billing

Do I have to pay sales tax?

Applicable sales taxes are charged according to your location and will be reflected on the check-out page.

How much is shipping?

Once you have filled your cart, please proceed to the check-out page and enter your billing and shipping addresses. The shipping will automatically calculate and give you several options to choose from.

I need a copy of my receipt/invoice.

You should have received an email receipt of your order. You may need to check your spam/junk folder.

If you were logged in, you can also view your order details here:
https://store.trimhealthymama.com/my-account/orders/

If you are unable to locate it, please write in to [email protected] and we’ll be happy to
assist you.

What forms of payment can I use on my order?

Trim Healthy Mama accepts the following credit cards:
Visa
Mastercard
Discover Card
Diners Card
At this time we are unable to process Visa Gift Cards

You can also select the Pay By Check option if you wish to mail in a check to Trim Healthy Mama, 1768 Highway 100, Centerville, TN 37033

Buyer’s Guide

How do I purchase a gift certificate?

Please click here to purchase a Trim Healthy Mama gift certificate
https://store.trimhealthymama.com/product/smart-gift-cert/

Can I be notified when a product is back in stock?

You can now sign up to receive an email notification when an out of stock item is back! Please visit the product page where you will find the option to sign up for notifications.

Can I backorder out of stock items?

Unfortunately we do not have a back-order option at this time. Ordering is limited to items that are currently in stock.

Additional Support

How do I contact you?

You can view various contact options on our contact page here: https://trimhealthymama.com/contact/

You can use our contact form here https://store.trimhealthymama.com/contact/

You can write in directly to [email protected]

New Era for THM: Sale, Auto Ship & Launches

The introduction of “Auto-Ship” (aka: Product Subscription) will be a new era in how you can order products from us and save… and it starts TODAY! We’ve had so many requests for this over the years but our problem was having enough stock to make it happen… we wanted you to be able to rely on us to have your auto ship product always in stock.

Well, we’re going to roll this out a little at a time. The hope is to someday soon offer this feature for ALL (or most, anyways) of our products. We are debuting this feature, however, on one product to start… Feminine Balance TINCTURE.

So many of you have come to rely on it for mood, sleep, pain, hormone balance and more. You don’t want to be without it and here’s how we can help make that happen:

– You can subscribe to Feminine Balance either MONTHLY or BI-MONTHLY.

– The day of the month that you place the original order is the same day of the month that the order will be generated each month of the subscription.

– Once the subscription is established you will have the ability to “edit” your subscription to fit whatever your needs may be.

– You can cancel your subscription at any time.

– The subscription price will be discounted. It can’t be all the way down to a sale price but it will never be full price.. In the case of Feminine Balance which is regularly $42.99, the subscription/auto-ship price will be $41.50

– Here’s the AWESOME thing though… we are going to allow members to use their 10% discount on top of the subscription price. This will be FANTASTIC for members as it will be even below member pricing and below sale pricing. You will literally be getting the subscription product at the lowest possible price. So for members, the Feminine Balance will now be… $37.35 vs $42.99!

– We will be adding more products to this feature ASAP. But we have to see how this initial one works first.

New Releases:

3 NEW Flavored Wheys!

– Cookies-n-Cream
– Vanilla Bean
– Choco-Peanut

$19.99 intro price! ($21.99 regular price)
*Sale prices valid thru 11:59pm CST Wednesday April 15th

The new whey flavors are absolutely delicious… use them for smoothies, shakes or simply mixed with unsweetened nut milk. Put a scoop in a big glass of milk, blend or shake and you have delightful flavored milk. Children love this too!

These new whey flavors are such a great way to boost your and your family’s health and immune system during this current health challenge.

Our cross flow micro filtered whey is rich in Lactoferrin which is anti-viral (it binds to virus receptors and viral surface protein). Whey also boosts glutathione which is our body’s most effective immune builder and antioxidant.

More New Releases:

2 New Lotions!

– Pina Colada (oh man… this stuff is so good!)
– Verry Berry (and yes… the spelling of “Verry” is intentionally incorrect!)

$8.99 intro price! ($9.99 regular price)
*Sale prices valid thru 11:59pm CST Wednesday April 15th

These all natural, hydrating lotions are for face and body… all over… perfect under make up if you like a lighter moisture application or for hands, legs, feet… everything!

Need a happy pick me up during quarantine? The smell of Pina Colada or Verry Berry on your skin can be that little extra tad of happiness we all need to get us through right now.

Other Items On Sale:

TrimHealthyMembership $9.99 Sale!

Our 3-month membership package (normally $24.99) for only $9.99!
*Use the discount code: 3for999 at checkout to receive the special $9.99 offer

This is a huge price drop for just 48 hours. Members can enjoy access to even more amazing recipes, exclusive videos, pre-made menus, a custom menu builder including grocery lists, 10% off all THM products (some exceptions occasionally apply) and so much more.

Please keep in mind that the member discount is not in addition to sale prices, however you will receive the greater discount.

*Please note: If you would like to receive the 10% member discount off your product order today including the new lower Feminine Balance Auto-Ship price… please make certain you purchase your membership subscription FIRST before placing your product order. The membership process must be completed before the 10% discount can be applied. If your email address is already in our system, you MUST log in HERE first before purchasing your new membership subscription.

*This offer not for current members or renewals. Applies to NEW members & INACTIVE memberships accounts only.

*Sale prices valid thru 11:59pm CST Wednesday April 15th

All Hemp Creams On-Sale!

– Hemp & Blue Balm/Cream: reg $42.99/sale $39.99
– Chillax Cream: reg $35.99/sale $29.99
– Orange Silk Plus: reg $35.99/sale $29.99
– Extra Mild Plus: reg $24.99/sale $19.99
– Feminine Balance Cream: reg $35.99/sale $29.99
– Masculine Prime Cream: reg $35.99/sale $29.99

*Sale prices valid thru 11:59pm CST Wednesday April 15th

Immune Booster Bundle:

We are keeping this immune boosting bundle (Baobab, Collagen & Whey) going for as long as this current health challenge goes on with such intensity

Trim Healthy You Home-School Curriculums:

$10 off each kit for as long as children are home from school!

Heavy Hitter CBD Tinctures PRICE DROP!

We are permanently dropping the price of BOTH the Heavy Hitters (CBD Isolate & Full-Spectrum) from $239.99 all the way down to $149.99 each!

Final Note: Middle Mountain Coffee Going Away Soon:

Sadly, we are nearing the end of our stock of Middle Mountain coffee. So many of you have grown to love it and it is the only coffee many of us can drink without the usual acid issues from coffee… such as GERD or heartburn.

It  is so soothing and full of antioxidants with no bitterness. We will soon be getting our original GuateMama Java coffee in though so you can look forward to that. We have come to realize that so many of you enjoy Middle Mountain so much that we are considering bringing it back in the future. But it will have to be the full price of $11.99 rather than what we sell it for now  (which is at our deeply discounted price of $8.49).

And it will take many months before we have it back… so stock up while we still have some.

I’m That Girl

Edgy. Christian. Necessary.  Not written as a health, weight, relationship, or “find your happiness” type of book, but is by default.

But first… can we just have a super honest chat and explain ourselves? This is not a cookbook… and perhaps that is throwing you off. What are you forcing on us here sisters… and why?

You know THM as a health and wellness brand. You know us as the sisters who have been cheering women on to become their trimmiest and healthiest selves for almost a decade now since the release of our first book, Trim Healthy Mama.

But we discovered something as time went on.

This eating plan is not the ultimate answer.

No way of eating is.

Yes, THM has helped transform hundreds of thousands of lives. And don’t get us wrong. We believe it will stand the test of time as it leaves no food group out, is sensible, safe, and doable for the long term and we’re in it for life as so many of you are. But all the information, the helps, the cookbooks, the videos, the app, the member sites, the FB groups… everything we could think up to help… has honestly NEVER BEEN ENOUGH.

The reason… all the encouragement and all the help in the world cannot bring lasting change if your identity is stuck in an… “I’m that girl who eats her emotions.” Or “I’m just that girl who gets derailed.” or “I’m that girl who despises her body.”

We realized we were only helping so much. There was more… the bigger piece. The piece that actually means the most and does the most. The identity piece. Not just for your eating.. but for every aspect of your life… including your relationships.

So the concept of this book… this I’m That Girl thing… took precedence over all the other cookbook ideas we had. We realized we needed it… you needed it… maybe you didn’t even know you needed it… maybe you don’t even know if you want it. But it’s time.

We pray this book will sink deep down into your soul and be that piece that truly changes everything. For it is about the stuff of your spirit… the you who is about to find out who she really is. And although this is not actually a health book or cookbook, we believe it will benefit your health journey more than any practical nutrition advice or any amount of recipes we could drum up.

This is birthed from our own face plants… from our failures and our return after return to miserable thoughts and actions and words. Then truth emerged and enlightened and it changed us.. and we want to pass it all along. So yeah… we bring scriptures in it… but it is not a devotional. And if you’re not of the same faith as us… or any faith at all… there is still so much here for you. Science comes into play and there’s a bunch of super practical stuff toward the end. But just a heads up that this thing is choc-full of the ancient scriptural wisdom that transformed our lives. Can’t apologize for that. Our intent is to encourage, but we do want to give fair warning that this whole concept is wrapped up in Biblical wisdom.

It’s time. You’re about to go through a similar metamorphosis. Hang on to your hats. It’s about to go down! Or perhaps that is up.

“I’m That Girl” Audiobook Is Now Available On Audible!!!

I’m That Girl (e-Book: PDF version)

I'm that girl book iPad image

e-Book PDF Version:

Edgy. Christian. Necessary.  Not written as a health, weight, relationship, or “find your happiness” type of book, but is by default.

But first… can we just have a super honest chat and explain ourselves? This is not a cookbook… and perhaps that is throwing you off. What are you forcing on us here sisters… and why?

You know THM as a health and wellness brand. You know us as the sisters who have been cheering women on to become their trimmiest and healthiest selves for almost a decade now since the release of our first book, Trim Healthy Mama.

But we discovered something as time went on.

This eating plan is not the ultimate answer.

No way of eating is.

Yes, THM has helped transform hundreds of thousands of lives. And don’t get us wrong. We believe it will stand the test of time as it leaves no food group out, is sensible, safe, and doable for the long term and we’re in it for life as so many of you are. But all the information, the helps, the cookbooks, the videos, the app, the member sites, the FB groups… everything we could think up to help… has honestly NEVER BEEN ENOUGH.

The reason… all the encouragement and all the help in the world cannot bring lasting change if your identity is stuck in an… “I’m that girl who eats her emotions.” Or “I’m just that girl who gets derailed.” or “I’m that girl who despises her body.”

We realized we were only helping so much. There was more… the bigger piece. The piece that actually means the most and does the most. The identity piece. Not just for your eating.. but for every aspect of your life… including your relationships.

So the concept of this book… this I’m That Girl thing… took precedence over all the other cookbook ideas we had. We realized we needed it… you needed it… maybe you didn’t even know you needed it… maybe you don’t even know if you want it. But it’s time.

We pray this book will sink deep down into your soul and be that piece that truly changes everything. For it is about the stuff of your spirit… the you who is about to find out who she really is. And although this is not actually a health book or cookbook, we believe it will benefit your health journey more than any practical nutrition advice or any amount of recipes we could drum up.

This is birthed from our own face plants… from our failures and our return after return to miserable thoughts and actions and words. Then truth emerged and enlightened and it changed us.. and we want to pass it all along. So yeah… we bring scriptures in it… but it is not a devotional. And if you’re not of the same faith as us… or any faith at all… there is still so much here for you. Science comes into play and there’s a bunch of super practical stuff toward the end. But just a heads up that this thing is choc-full of the ancient scriptural wisdom that transformed our lives. Can’t apologize for that. Our intent is to encourage, but we do want to give fair warning that this whole concept is wrapped up in Biblical wisdom.

It’s time. You’re about to go through a similar metamorphosis. Hang on to your hats. It’s about to go down! Or perhaps that is up.

“I’m That Girl” Audiobook Is Now Available On Audible!!!

TH Poddy Transcripts – 2021

Trim Healthy Poddy Transcripts

2021 – Episodes 206 – 257

Click here if you prefer to listen!

  • Ep. 257: Come Sit On Our New Year’s Counseling Couch
  • Ep. 256: You. Need. Glucose. (Part 2)
  • Ep. 255: You. Need. Glucose. (Part 1)
  • Ep. 254: Serene & Pearl Got Duped (PLUS: Magical Loin Cloths)
  • Ep. 253: Is Your Happiness A House Of Cards?
  • Ep. 252: All Butterflies Have Had To Struggle
  • Ep. 251: Chigger Foods (as opposed to “trigger” foods)
  • Ep. 250: Blame Producer John For This One!
  • Ep. 249: A Kitchen Honeymoon
  • Ep. 248: Time To Joseph This Bad Boy
  • Ep. 247: Lesson From A Six-Year-Old
  • Ep. 246: Part 2 Of Our Essential Oil Discussion w/Dr. Z!
  • Ep. 245: Essential Oils Have Come A Long Way: Get the latest w/Dr.Z!
  • Ep. 244: Oil -vs- Butter (and a new snack recipe from Serene!)
  • Ep. 243: Hakuna Matata
  • Ep. 242: Your Invite To Pearl’s Book Club
  • Ep. 241: Eating Humble Pie
  • Ep. 240: How to Order Wisely From A Coffee Shop
  • Ep. 239: The Number One Crucial Thing For Success
  • Ep. 238: #Truth
  • Ep. 237: Drop And Give Me Three!
  • Ep. 236: Ripping The Labels Off (Part 2 of “Breaking Free From Emotional Eating w/Special Guest Judith)
  • Ep. 235: Emotional Eating – How to Break Free. Our Special Guest Shares Her Story.
  • Ep. 234: If Heat Stroke, Imagination, & A Serene Announcement Had Anything In Common…
  • Ep. 233: Awesome Grocery Finds!
  • Ep. 232: Kanada Round 2: Mealtime!
  • Ep. 231: Kanada is IN THE HOUSE!
  • Ep. 230: Serene’s Sesame Seed Plan
  • Ep. 229: Maybe You’re Not Broken
  • Ep. 228: You -VS- The Junk Food. (listen to the end)
  • Ep. 227: Get The Most Out Of Your Focus Foods
  • Ep. 226: Special Guest: Her Journey Out Of “Stuck”
  • Ep. 225: What To Do If You Can’t Eat Grains or Dairy? (listener questions)
  • Ep. 224: Your Questions Answered. (Whose Did We Choose?)
  • Ep. 223: You Need These Four “R’s” in Your Life
  • Ep. 222: What If Rice Could Slim You?
  • Ep. 221: Dear Serene…
  • Ep. 220: Your Arranged Marriage
  • Ep. 219: CEO of U
  • Ep. 218: Katie! (part 2)
  • Ep. 217: Katie’s On The Poddy! (the backstory)
  • Ep. 216: No More Special Ingredients
  • Ep. 215: Encouragement Comes From This 3-Letter Word
  • Ep. 214: Trim Healthy Mamasitas
  • Ep. 213: A Recharge Poddy
  • Ep. 212: Bringing Your Best As A THM
  • Ep. 211: Back to Basics: Meal Timing
  • Ep. 210: Pilot of Your Own Potential
  • Ep. 209: The Grunt is the Glory
  • Ep. 208: Don’t Eat This! (too tough to digest)
  • Ep. 207: Red Light. Green Light. Safety Disco.
  • Ep. 206: A Trigger Warning For Your Trigger Warning
2017 - Episodes 1-48
2018 - Episodes 49-100
2019 - Episodes 101-152
2020 - Episodes 153-205
2021 - Episodes 206-257
2022 - Episodes 258-309
2023 - Episodes 310-361
RETURN TO STORE